Manufacturer’s Warranty
Shell & Structure
3-Year No-Leak Shell Warranty
Covers water loss caused by shell defects.
5-Year Frame Structure Warranty
Protects against frame failure due to poor design, materials, or workmanship.
2-Year Shell Surface Warranty
Covers acrylic surface defects including cracks, blisters, peeling, or delamination.
Plumbing & Components
1-Year No-Leak Plumbing Warranty
Covers leaks from fittings, jets, glue joints, drains, and hoses caused by defects.
3-Year Component Warranty
Covers jets, air valves, and other components.
(Consumables like filters, pillows, and cover locks are excluded.)
1-Year Electrical Component Warranty
Covers pumps and electrical parts (excluding fuses and seals).
Cabinet & Features
3-Year Simulated Wood Cabinet Warranty
Covers cabinet structure and assembly (natural fading and weathering excluded).
1-Year LED Lighting Warranty
Covers factory-installed underwater and bar-top lighting.
1-Year Wireless Audio System Warranty
Covers factory-installed wireless audio systems.
General Warranty Conditions
- Warranty parts dispatched within 48 hours once approved (subject to stock).
- Warranties reduce to 12 months if not registered within 14 days of collection.
- Broken, missing, or damaged parts must be reported within 3 days of collection.
Terms & Exclusions
- Applies only to the original purchaser and within the country of purchase.
- Warranty is void if the spa is relocated, resold, or improperly maintained.
- Chemical damage, limescale, or sanitizer misuse is not covered.
- Covers are excluded from chemical damage claims.
- Pillows must be removed when not in use; damage after delivery not covered.
How to Make a Claim
- Contact your dealer or manufacturer’s agent within 30 days of noticing a defect.
- Include written notice and proof of purchase.
- The manufacturer may inspect the issue before approval.
- Replacement parts are invoiced, then credited once the faulty part is returned.
- Labour or travel charges are not covered unless otherwise agreed.
For warranty support or approved accessories, contact your authorised dealer.
Last updated: 10 October 2025
