Privacy Policy
Effective Date: 26 September 2025
HYDROSPAS LTD (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://hydrospas.co.uk or interact with us.
We are the data controller of your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following types of personal data:
- Information you provide directly
- Name, address, phone number, and email address
- Trade account application details
- Enquiries, support requests, or correspondence
- Information collected automatically
- IP address, device type, browser type, operating system
- Website usage data (e.g. pages viewed, time spent on site)
- Cookies and similar technologies
- Information from third parties
- Marketing or advertising partners (where permitted)
- Finance providers (if you apply for finance through them)
2. How We Use Your Information
We use your personal data for purposes including:
- To manage and review trade account applications
- To respond to enquiries and provide customer support
- To supply products and services (through trade accounts)
- To send service-related communications
- To provide marketing communications where you have consented (or where otherwise lawful)
- To maintain the security and functionality of our website
- To comply with legal and regulatory obligations
3. Legal Bases for Processing
We process your personal data on the following grounds:
- Contract – to review trade account applications and provide services
- Consent – where you opt in to receive marketing communications
- Legal obligation – for tax, regulatory, or compliance purposes
- Legitimate interests – to improve our services, operate securely, and respond to enquiries
4. Sharing Your Information
We may share your data with:
- Service providers (IT support, hosting, marketing, delivery partners)
- Finance providers (if you apply for finance directly with them)
- Professional advisers (lawyers, accountants, insurers)
- Government or regulatory authorities when required by law
We do not sell your personal data.
If personal data is transferred outside the UK, we ensure appropriate safeguards are in place.
5. Data Retention
We retain personal data only for as long as necessary for the purposes set out in this Policy, including:
- Trade account information – kept for as long as the account is active and up to 7 years after closure (for tax and legal compliance)
- Marketing data – until you withdraw consent or opt out
- Website analytics – typically 26 months (depending on provider settings)
6. Your Rights
You have the following rights under UK GDPR:
- To access the personal data we hold about you
- To request correction of inaccurate or incomplete data
- To request deletion of your data (“right to be forgotten”)
- To restrict or object to processing of your data
- To request a copy of your data in a portable format
- To withdraw consent where processing is based on consent
To exercise these rights, please contact us (details below).
7. Security
We use appropriate technical and organisational measures to protect personal data. While we take reasonable precautions, no system is completely secure.
8. Children
Our Website and services are not directed at children under 16. We do not knowingly collect personal data from children.
9. Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
HYDROSPAS LTD
Company number: 15478137
26 High Street
Worthing, West Sussex, BN11 1NU
United Kingdom
Phone: +44 203 535 7729
Email: info@hydrospas.co.uk
If you are not satisfied with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
