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You just need to sit and relax if you have any problems with the product you have purchased. Our full warranty is valid worldwide. Contact us for help: support@wellisuk.ltd
Useful information
Services & Repairs
Maintenance
Draining
Winterising
Services & Repairs
Hot Tub Service
To keep your Spa working at its best you should always service it regularly, once a year should be enough unless it is subject to heavy use. Here at the Hydrospas we have several different packages to help you keep your spa in top condition.
Service Plans & Costs
Over time debris can build-up, pipes can develop a biofilm or become blocked through calcium build-up and electronics faults can develop. Your spa doesn’t have to get this way. Regular care from our experts can keep your spa fresh and functioning as long as possible. Make sure you never need to make an emergency repair call by getting your spa regularly checked. We offer several servicing packages which include annual check-ups, winterisation or de-winterisation. By having an annual service, you will keep your spa in “as new” condition.
| Annual Service Plan | |
|---|---|
| Hot Tubs | £299 |
| Swim Spas | £499 |
| Winterise | |
|---|---|
| Hot Tub | £285 £185 |
| Swim Spa | £395 £295 |
| Flush, Drain, Clean and loosen pumps and heater | |
| De-Winterise & Commission | |
|---|---|
| Hot Tub | £225 |
| Swim Spa | £385 |
| Close Pumps and Heater, Clean and re-fill, Commission and Check chemicals | |
Note: Swim spas spread over 2 days due to the time it takes to re-fill the Spa. All prices include VAT, cleaning materials, and mileage up to 25 miles. Accommodation (if needed) is not included.
| Service Plan Checklist | |
|---|---|
| 1. | Biofilm Eliminator added to water along with shock dose |
| 2. | Filters soaked in cleaning solution |
| 3. | Every jet checked and cleaned to regain optimum performance level |
| 4. | Full maintenance and performance check |
| 5. | Pipework and glue joint inspection |
| 6. | Empty, clean, rinse down and vacuum out the spa |
| 7. | Suggested repair and carry out repairs agreed with customer |
| 8. | Clean out head and circulation pump, check heater is clear & free of scale |
| 9. | Tighten all unions, inspect and replace any small seals if required |
| 10. | Refill with fresh water, rinse and re-fit filters |
| 11. | Prime all pumps of air and re-commission |
| 12. | Balance water with client’s chemicals, sign off the service with the client |
| 13. | Wipe clean and replace the cover, then apply protection solution |
| 14. | Vacuum out all pipes and jets to remove all scale, debris etc. |
| 15. | REPAIRS |
Repairs & Maintenance
Got a problem with your spa? Got a leak? Tub not heating? Pump not running? Call us today, we are ready to repair everything spa-related in one call-out.
Call Out Charge
(1st hour incl.)Repair Costs
(per hour)Mileage
(up to 25 miles)Mileage
(beyond 25 miles)*All prices include VAT, cleaning materials and mileage up to 25 miles. Accommodation (if needed) is not included.
Spa Moves
Purchased a spa then decided to move home? Moving an old spa or bringing in the latest model? We have teams with a cart or sled to help welcome your hot tub to its new home. Let us take the stress away by making sure it is relocated and setup by the professionals.
Maintenance
In order to keep your hot tub’s water crystal clear for several months, we would like to call your attention to a few things. Our goal is to reduce routine maintenance tasks for you, and allow you more time to enjoy carefree hot-tubbing.
Daily Maintenance
Put the cover on the tub when it is not in use. Remember! In the case of tubs filled with water but not in use over a longer period, remove the cover once a week for 30 minutes. It provides adequate ventilation for the tub.
The spa cover has several purposes. Its use primarily reduces operating costs, since the hot tub water can be warmed over a shorter period of time, and the energy consumption required for maintaining the water temperature is reduced as well. The use of the cover prevents leaves from falling into the tub, so there is less exposure to environmental impacts. If the cover is fixed with clamps, it prevents children from using the tub without parental supervision.
Its use is also required for guarantee purposes. UV radiation may be harmful for the tub body without water in it. Damage caused to the tub body by the sun is not covered by the guarantee.
Weekly Maintenance & Maintenance Before Each Use
Check the tub water!
Water sanitization
Disinfectants are distinguished on the basis of the active ingredient.
• Wellis Crystal with bio disinfectant
• With chlorine
• With bromine
Water hardness – recommended value: 8 – 12 nK
This value is determined by the amount of dissolved calcium and magnesium salts and minerals. Hard water contains too much of these dissolved materials, which will result in scaling. It can cause significant damage to the tub wall, the piping and the filter, as well as the heating and mechanical units. Water hardness cannot be reduced by chemical treatment, and only scaling can be prevented. Soft water can be produced by the water softener with resin tank used for this purpose. Hot tubs should be used with 8-12 nK° soft water. (nK°=German hardness).
Setting the pH value – recommended value: 7.2 – 7
The first important indicator is the water’s pH value. The pH value is measured on a scale of 0 to 14, where a value of 7 is considered neutral. Below that, water is acidic; above it, alkaline. The pH value of human eye is around 7.5. Over 7.8, water irritates bathers’ eyes. Experience shows that most of the problems are caused by a pH value that is too high. Inappropriate values reduce the effect of the disinfectant. The pH value of water is normally increased while the tub is not in use, and therefore, mostly pH reducers must be used.
Recommended chemical: pH reduce
pH reducer granules (100%) – package: 1000g It can be used together with any disinfectant; these pH reducer granules are highly effective.
Dosage: in order to reduce the water pH value by 0.1, add 1kg of pH reducer granules to 100 m3tub water. It is recommended to add at the water inlet or at several points on the tub. Dissolve it in tap water before use (1kg pH reducer granules in 10 l water)Wellis Crystal bio disinfectant
This disinfectant kills or neutralizes microorganisms (bacteria, algae, fungi, viruses) present in water. Microorganisms are small microscopic forms of life that are not visible to the naked eye, and are constantly transferred into the water by rain, wind, or bathers. If they are not destroyed, they will be transferred by water from one person to another (causing illness or infection). Organic matter present in the hot tub water may turn the water opaque, or cloudy.
Recommended chemicals: Wellis Crystal 100% bio disinfectant
Pack size: 2×1 litre
Chlorine-free disinfectant with a concentration optimized for hot tubs and small hot tubs. It can be used for all tubs equipped with a water circulation and filtering system. 100ml of Wellis Crystal is required for 1 m3 tub water. The presence of disinfectant in the water can be detected with the use of various testers. Aquacheck 5 in 1 tester.Foaming
Bubbles and colloidal contamination accumulate in different sizes of foam clots on the water surface. This foam is mostly formed by particles removed by water from human skin, cosmetics, body lotions, etc. and by the mixing of various chemicals. It jeopardizes the maintenance of aesthetic quality and cleanliness of your hot tub water.
Foaming is a condition in which there are foam clots or a continual foam layer present on the water surface 30 seconds after the massage motors are stopped.Recommended chemical: Foam Stop 1000g – Anti-foam liquid for tubs
Pack size: 1000g Effectively decreases foam formation caused by body lotions or other materials. Dosage: depending on foaming intensity, until foam disappears. After adding, wait until the material is thoroughly dissolved in the tub.Filter cartridge cleaning
Filter cartridges are designed to remove impurities from the tub water. Therefore, keeping them clean is essential. In case of highly contaminated filter cartridges, the system may not provide the proper amount of water flow. In this case, the control unit may disable operation if there is an error message displayed on the operating unit. The filter cartridge(s) must be cleaned weekly. It is recommended to soak the filter cartridges in the chemical solution Filter Cleaner for 24 hours.
De-energize the tub before removing the filter cartridge(s). In case of operating without filter cartridge(s), there is a danger of damaging the circulation pump. Unscrew the filter cartridge(s) and use a strong jet of water to remove any deposited impurities from between the lamellas. Never use the tub without a filter cartridge. It is recommended to have an extra filter cartridge on hand
The filter cartridges must be replaced every 3 months!
The tubs currently have three different filter housing designs:- Skimmer housing
- Floating filter housing
- Wall-mounted filter housing
Filter replacement in a skimmer:
- Remove the filter cartridge by turning it counterclockwise
- While still in the water, tilt the filter cartridge a bit sideways to allow air to leave the cartridge
- Screw in the cleaned or new filter cartridge by turning it clockwise
Maintenance Every Third or Fourth Month
- Exchange the water (except for tubs equipped with In-Clear)
- Find the drain in the tray and remove the closing cup.
- Screw in its place the metric spacer provided with the tub.
- Turn off the larger receiving part counterclockwise as far as you can.
- Then pull the receiving part towards yourself – the water will start to flow out of the tub.
- After all the water is drained from the tub, repeat the above described steps in reverse order.
Filling up the tub with water: please note that the tub must always be filled through the filter housing. If it is not, air can get into the circulation system. In this case, the tub heater may be damaged.
- Replace the filter cartridges with new ones.
- In case it is necessary, replace the UV bulb, or order a replacement.
Draining
Please be warned that draining the spa with water must always be done through the drainage pipe. If this is not done, the circulation system may become air-logged. In this case the heater in the pool may be damaged.
- Locate the drain on the tray and remove the cap
- Screw the metric spacer for the spa into place
- Screw out the larger receiver counterclockwise until it allows
- Then pull the receiver towards you – at this point the water will start to flow out of the spa
- Once the water has left the spa, the above processes are then done in reverse order
Winterising / Pre Season for spring
We personally believe that the best time of the year to use a hot tub is in the cold season, however some of our customers shut down their spas over the winter months, solely draining and turning off your hot tub can result in issues. It is important to fully winterise a hot tub to ensure that damage arising from freezing conditions and poor weather is prevented. Get in touch if you need help winterising your spa, the costs for the winterising and de-winterising (pre season) is above on this page at Services, however if you would like to venture on these tasks alone here is a step-by-step guide on how to do it.
Winterising
- the spa shall be de-energised
- remove filters
- remove water from the spa with a submersible pump
- remove residual water of the jets using a wet vacuum cleaner
- wipe dry the spa
- remove spa side covers
- disconnect the detachable joints of the motors and controls unplug the antifreeze plugs and remove the water from the pump housing of the motors
- finally, place the pool covers
To de-winterise your spa please follow the “For Spring” procedure or ask our colleagues for assistance.
For Spring
- remove the pool covers
- connect the detachable joints of the motors and controls
- clean the spa body of any dirt that may have fallen into it during the winter season
- fill the pool with fresh water
- install the new filters purchased, or re-use clean filters from before if they were kept clean, dry and deep cleaned. Do not use old an dirty filters
- power on the spa
- check the operation of components, ensure proper connection and no leaks
- shock the water as there could be bacteria in the pipe work
- wait 24hrs after shocking water to use the spa
- test & balance water before use
